20:05, Saturday 23rd November 2024
Eleon Beauty Clinic: Terms and Conditions
Welcome to Eleon Beauty Clinic. To ensure a professional and seamless experience, we kindly ask all clients to familiarize themselves with the following terms and conditions.
1. Appointments and Bookings
1.1. A deposit is required at the time of booking to secure your appointment.
1.3. Appointment confirmations will be sent via your chosen communication method (email or SMS).
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2. Cancellation and Rescheduling Policy
2.1. Cancellations or rescheduling requests must be made at least 7 days prior to the scheduled appointment.
2.2. Rescheduling is allowed once using the same deposit, and a new date must be chosen at the time of cancellation.
2.3. Deposits are non-refundable unless official documentation proving an inability to attend is provided.
2.4. Cancellations with less than 7 days’ notice or no-shows will result in the loss of the deposit.
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3. Payments;
3.1. Deposits are accepted via bank transfer or booking system.
3.2. The remaining balance for your service must be paid on the day of the appointment via cash, card, or other accepted methods.
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4. Arrivals and Late Policy;
4.1. Please arrive on time for your appointment to ensure the best possible experience.
4.2. Clients arriving more than 15 minutes late may need to reschedule, and the deposit will not be refunded.
4.3. Late arrivals may result in reduced service time to accommodate other scheduled appointments.
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5. Client Responsibilities ;
5.1. Please inform us of any medical conditions, allergies, or sensitivities prior to your appointment.
5.2. Eleon Beauty Clinic reserves the right to refuse treatment if it is deemed unsafe or inappropriate for the client.
5.3. Clients under 18 years old must be accompanied by a parent or guardian.
(Aesthetic treatments are not providet for clients under 18 years)
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6. Health and Safety ;
6.1. The clinic adheres to strict hygiene and safety standards to ensure client well-being.
6.2. Clients displaying symptoms of illness are requested to reschedule their appointment to avoid health risks to staff and other clients.
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7. Refunds and Complaints ;
7.1. Services are non-refundable. If you are dissatisfied with your treatment, please notify us immediately, and we will aim to resolve your concern.
7.2. Complaints must be submitted in writing within 7 days of your appointment.
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8. Privacy Policy
8.1. Client information will be handled confidentially and in compliance with data protection regulations.
8.2. Personal details provided at the time of booking will be used solely for appointment management and clinic updates.
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9. Amendments to Terms and Conditions ;
9.1. Eleon Beauty Clinic reserves the right to update or modify these terms and conditions at any time. Clients will be notified of significant changes.
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By booking an appointment with Eleon Beauty Clinic, you agree to abide by these terms and conditions. Thank you for choosing us, and we look forward to providing you with exceptional service.
Eleon Beauty Clinic
